Workshop Policies

The Phoenix Center for Experiential Trauma Therapy provides Continuing Education for professionals in the mental health field. We offer a variety of CE events, along with trainings hours towards experiential certifications. Below is a list of our Workshop and CE policies. By providing us with your email address via the constant contact link above, an email sign-in sheet at an event, or via online registration of an event, you are consenting to be added to our email list. If you have provided us with your email and would not like to be added to our email list or would like to be removed from our email list, please contact us and we will remove you immediately.

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Continuing Education Hours and Training Credits

Credit Hours for Pennsylvania social workers, marriage and family therapists, professional counselors and psychologists:

Phoenix Center for Experiential Trauma Therapy (Lic. #004115) is approved by the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors to offer continuing education for social workers, marriage and family therapists and professional counselors.

Phoenix Center for Experiential Trauma Therapy (Lic. # PSY000215) is approved by the Pennsylvania State Board of Psychology to offer continuing education for psychologists. Phoenix Center for Experiential Trauma Therapy maintains responsibility for the program.

Experiential and Psychodrama training hours:

Participants at these workshops can receive credit towards certifications through the American Board of Examiners in Sociometry, Psychodrama, and Group Psychotherapy* as well as the International Society of Experiential Professionals (SP, CP, CET, and CES).

http://www.PsychodramaCertification.org

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Refund Policies for Training and Personal Growth Workshops

For single day workshops:

• If cancelled more than 30 days before the event, participants will be granted a credit towards a future workshop, minus a $75admin fee, 
• If cancellation occurs within 30 days of the event, we are unable to provide any refund or credit

Credits provided for cancellations can be applied to any workshop in the following 12 months.

For multi-day events:

• If cancelled more than 8 weeks before the event, you will receive a credit for future workshop, minus $75 admin fee
• If cancelled 4-8 weeks before the event, you will receive a credit equal to 50% of your registration payment for a future workshop, after accounting for a $75 admin fee
• If cancelled within 30 days of the event, we are unable to offer you any credit or refund.

For year-long training packages:

If a participant cancels their ticket for a single workshop of the training series the same policies above will apply however, half of the training package discount for the year will be subtracted from the remaining credit. If more than one workshop is cancelled, the full training package discount will be subtracted from the remaining credit. The training discount for the entire year package is around $400 each year.

If in the case of a participant cancelling their entire year-long training package before the start of the training program, the following policies apply: 

• If cancelled more than 8 weeks before the event, you will receive a credit for future workshops, minus $75 admin fee
• If cancelled 4-8 weeks before the event, you will receive a credit equal to 50% of your registration payment for a future workshop, after accounting for a $75 admin fee
• If cancelled within 4 weeks of the event, we are unable to offer you any credit or refund.

Credits provided for cancellations can be applied to any workshop in the following 12 months (from the cancelled workshop).

Workshops have a limited number of registration slots. Therefore, once participants have committed to the workshop, their places are held and no longer open for other people to attend. The decision to host or cancel a workshop is largely based on attendance numbers. Many attendees book flights and travel arrangements for these events which makes it more complicated to cancel workshops due to low registration numbers unless we cancel several months before an event. 

Please contact us for any questions or concerns you may have regarding a workshop or attending one.

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Grievance Procedure and Policy

The Phoenix Center for Experiential Trauma Therapy is committed to providing exceptional continuing education experiences and assuring fair treatment of all participants. In the event that a participant is not satisfied with their continuing education experience, this statement is provided to offer guidelines for submitting and responding to official grievances. The Director of Continuing Education in consultation with the CE Advisory Board, have the responsibility of monitoring and assessing compliance with social work ethics, conduct, values, and laws. The Phoenix Center shall respond to grievances in accordance with the highest standards.

Satisfaction

               If a participant is not satisfied with their continuing education experience, for any reason, the participant can submit a written grievance to the Phoenix Center for Experiential Trauma Therapy at 524 N. Providence Road Media, PA 19063 or via email at Scott@PhoenixTraumaCenter.com within 30 days of the completion of the program.

Grievance Review

               Grievances will be reviewed by the Director of Continuing Education and CE Advisory Board to help find an acceptable resolution of the grievance. The Phoenix Center for Experiential Trauma Therapy will respond in a timely and ethical manner providing a written response within 30 days of receipt of the grievance. A record of all grievances and resolutions shall be kept on file and reported during the continuing education provider renewal period. In circumstances when the Director of Continuing Education is also the workshop instructor, grievances can be submitted to support@PhoenixTraumaCenter.com and well be processed by the Phoenix Center’s Continuing Education Advisory Board.

Phoenix Center for Experiential Trauma Therapy is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Phoenix Center for Experiential Trauma Therapy will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Administrator in consultation with the members of the continuing education advisory board.

Guidelines

While Phoenix Center for Experiential Trauma Therapy goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the staff which require intervention and/or action on the part of the staff or an officer of the Phoenix Center for Experiential Trauma Therapy. This procedural description serves as a guideline for handling such grievances.

1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
   If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the convention chair will:
   • a) attempt to move the participant to another workshop or
     b) provide a partial or full refund of the workshop fee.
3. Action 2b will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.  
4. If the grievance concerns a Phoenix Center for Experiential Trauma Therapy CE program, in a specific regard, the CE Program Administrator will attempt to arbitrate.

Contact name(s)*: Scott Giacomucci
Email(s): Scott@PhoenixTraumaCenter.com
Telephone number(s): 610-203-2877
Address: 524 N. Providence Road Media, PA 19063

Alternative Contact: Maria Jose Sotomayor-Giacomucci
Email: Maria@PhoenixTraumaCenter.com

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Policy and Procedure Concerning Potential Conflicts of Interest

As an approved sponsor of continuing education, Phoenix Center for Experiential Trauma Therapy is committed to the identification and resolution of potential conflicts of interest in the planning, promotion, delivery, and evaluation of continuing education. Consistent with concepts outlined in the APA Ethical Principles of Psychologists and Code of Conduct, potential conflicts of interest occur when an individual assumes a professional role in the planning, promotion, delivery, or evaluation of continuing education where personal, professional, legal, financial, or other interests could reasonably be expected to impair his or her objectivity, competence, or effectiveness.

Potential Conflicts of Interest in the Planning of Continuing Education

Dr. Scott Giacomucci, the CE Program Administrator is responsible to identify, declare, and resolve any potential conflict of interest the Phoenix Center for Experiential Trauma Therapy may have in offering any specific program of continuing education. In the event of a potential conflict of interest, the CE Program Administrator will assume responsibility to resolve the potential conflict by through consultation with the Phoenix Center’s CE Advisory Board.

Phoenix Center for Experiential Trauma Therapy requires that professionals participating in the planning of continuing education identify any potential conflict of interest they may have in the review, selection, development, delivery, or evaluation of that program and disclose the conflict or recuse themselves from any decision-making concerning that program. In the event of a potential conflict of interest, the CE Program Administrator will ensure that the individual recuses him or herself from the planning process.

Potential Conflicts of Interest in the Promotion of Continuing Education

When preparing promotional material for continuing education, Phoenix Center for Experiential Trauma Therapy includes information concerning any financial support, including in-kind support, provided by another party. Phoenix Center for Experiential Trauma Therapy also informs potential participants of any potential conflicts of interest of an instructor. If there is no financial support or any potential conflict of interest or commercial support, Phoenix Center for Experiential Trauma Therapy will ensure that is clearly stated in the promotional material. If information about financial support or any potential conflict of interest is not included in the promotional material prepared for continuing education, Phoenix Center for Experiential Trauma Therapy will clearly indicate how a potential participant can secure that information.

Potential Conflicts of Interest in the Delivery of Continuing Education

Phoenix Center for Experiential Trauma Therapy requires that there is a process to clearly describe any financial support for a continuing education program at the time the continuing education program begins. Any other relationship that could be reasonably construed as a conflict of interest will also be disclosed. If there is no financial support or potential conflict of interest, Phoenix Center for Experiential Trauma Therapy will ensure there is a process (e.g., a designated individual or a slide at the start of the presentation, documentation in materials) to clearly state any potential conflicts at the time the continuing education program begins.