Intake Role

Chris Klem at the Phoenix Center for Experiential Trauma Therapy, Manager of Community Relationships

Part of my role is to help you take the first steps towards accessing care.  I have spent my entire life striving to create safe spaces, meeting people with compassion and a drive to change how we connect to each other.  My goal is to provide you with a welcomed opportunity to share more about yourself, your goals and connect you with a therapist that closely aligns with your values and priorities. I understand compatibility is essential to developing a safe and effective therapeutic relationship and I will work with you to determine which of our therapists at Phoenix Center may be best suited for you. When we experience a trauma, we can often lose our autonomy, so while I may make therapist suggestions, I want to empower you to make selections based on who you believe will be the best fit for you.

Most of my work has been with direct service, anti-violence and anti-oppression organizations, which has contributed towards my drive of ensuring clients feel safe, seen and heard.  As a member of the queer and trans community, I am a fierce advocate for inclusion and strive to create a space where all feel welcomed and valued for existing as their authentic self. I look for ways to purposely and actively change systems to be inclusive and trauma informed. Aside from phone intake calls, I offer video intake appointments, and you can connect with me through text (scheduling only), email, or our online booking platform here: https://phoenixtraumacenter.clientsecure.me/

Community Engagement

The other aspect of my role at the Phoenix Center is to engage with our clients and the community. I do this through outreach, networking, social media, newsletters, and workshops. Whether we cross each other in the lobby, communicate through Facebook, or meet at an event, I love to hear about how we are doing, ways we can improve our clients’ experiences, and learn about additional outside resources that could further support our clients.

Diversity, Trauma-Informed Care, Safety, Inclusion and Choice in Trauma Therapy at the Phoenix Center

I strive to ensure our marketing is aligned with our values, is trauma-informed, and represents the diversity of our clients. Creating a space (whether physical or virtual) that feels safe and welcoming is my highest priority.

Whether you are a client, a community member, a website visitor, or a partnering provider, I invite you to reach out to me – let me know how we are doing and if there are ways we could improve your experience.

Continuing Education

Outside of my role, I also love designing and facilitating trainings and workshops. My love of teaching started during college, where I was a Sociology tutor, and has developed throughout my career as my interests grew deeper and wider. I have over a decade of experience designing and facilitating training programs for both large and small organizations. Some of my past training topics include: Trauma-Informed Care, Supporting LGBTQIA+ Clients (specifically Gender Affirming Care), Sexual Violence, Mandatory Reporting, Ethics and Values, Capacity & Competency, Aging-Related Care, and Caregiving.

Adult learning and continuing education have been embedded in my professional career and have always been my favorite aspect of any role I have held. As someone who struggles with reading comprehension, but thrives with hands on learning, I strive to incorporate various learning techniques in my workshops and prioritize practice-based learning. Knowing that some of the most valuable opportunities for learning arise from first-hand experience, I find that all of us have valuable information to share and knowledge doesn’t just come from formal education.

Outside of Work

Outside of my work, I can often be found immersed in the world of pottery, a hobby I fell into later in life, which has been an important source of healing and joy. I also love to cook, bake, coach softball, and spend time with my family. Having gone through an untraditional path toward long-term sobriety, I enjoy connecting with clients who are also navigating unique roads of self-discovery and recovery.

Learn more about our Intake Process